Bank & Fintech Complaint Rankings

All 26 banks and fintechs tracked, ranked by how far this week's complaint volume sits above each company's own 8-week baseline — not raw complaint counts, which would just rank whoever has the most customers. A 3x spike is the story; being #1 in raw volume usually isn't. How this is calculated.

#	Company	Status
1	Fidelity National Information Services, Inc. (FNIS) fintech	△ Elevated	185	152.9	1.2x
2	NAVY FEDERAL CREDIT UNION credit union	● Near baseline	212	179.7	1.2x
3	ALLY FINANCIAL INC. fintech	● Near baseline	120	106.5	1.1x
4	Early Warning Services, LLC fintech	● Near baseline	123	109.6	1.1x
5	WELLS FARGO & COMPANY bank	● Near baseline	422	409.7	1.0x
6	CAPITAL ONE FINANCIAL CORPORATION bank	● Near baseline	700	701.5	1.0x
7	Block, Inc. fintech	● Near baseline	317	321.2	1.0x
8	Chime Financial Inc fintech	● Near baseline	248	254.1	1.0x
9	SYNCHRONY FINANCIAL fintech	● Near baseline	289	297.0	1.0x
10	BANK OF AMERICA, NATIONAL ASSOCIATION bank	● Near baseline	440	462.3	1.0x
11	AMERICAN EXPRESS COMPANY bank	● Near baseline	196	210.0	0.9x
12	TRUIST FINANCIAL CORPORATION bank	● Near baseline	106	115.5	0.9x
13	ALLIANT CREDIT UNION credit union	● Near baseline	4	4.5	0.9x
14	JPMORGAN CHASE & CO. bank	● Near baseline	431	488.3	0.9x
15	PNC Bank N.A. bank	● Near baseline	68	80.2	0.8x
16	U.S. BANCORP bank	● Near baseline	113	136.0	0.8x
17	BARCLAYS BANK DELAWARE bank	● Near baseline	84	102.0	0.8x
18	UNITED SERVICES AUTOMOBILE ASSOCIATION bank	● Near baseline	52	65.2	0.8x
19	Paypal Holdings, Inc fintech	● Near baseline	204	261.5	0.8x
20	PENTAGON FEDERAL CREDIT UNION credit union	● Near baseline	12	16.0	0.8x
21	CITIBANK, N.A. bank	● Near baseline	337	455.3	0.7x
22	SUNCOAST CREDIT UNION credit union	● Near baseline	5	7.1	0.7x
23	GOLDMAN SACHS BANK USA bank	● Near baseline	75	114.6	0.7x
24	Bread Financial Holdings, Inc. fintech	● Near baseline	120	184.7	0.6x
25	TD BANK US HOLDING COMPANY bank	● Near baseline	72	114.3	0.6x
26	STATE EMPLOYEES CREDIT UNION credit union	● Near baseline	0	6.1	0.0x

Click a column header (This week, Baseline avg/wk, Ratio) to sort by it — the table starts sorted by Ratio, the site's primary ranking; the # column always shows each company's original rank by that same Ratio, even when sorted by something else.

Credit bureaus, debt collectors, loan servicers, and consumer-report resellers are tracked separately, on the Categories page — see How it works for why. This week's window is lag-buffered by 14 days: the CFPB's index takes about two weeks to fully fill in, so "this week" always means the most recent complete week, not the last 14 calendar days.