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CITIBANK, N.A. recorded 337 complaints this week, compared with an 8-week baseline average of 455.3 per week. This week was 0.7x its own 8-week baseline, a status labeled Near baseline, with top complaint products this week of Credit card (184), Credit reporting or other personal consumer reports (62), and Checking or savings account (52). 100.0% of complaints were answered on time this week. It ranked 11 of 14 among banks by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks.

Category average spike ratio this week (banks): 0.8x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

• Credit card184
• Credit reporting or other personal consumer reports62
• Checking or savings account52
• Debt collection29
• Money transfer, virtual currency, or money service7

Responsiveness & resolution this week

How CITIBANK, N.A.'s complaints were resolved this week:

• Closed with explanation43.0%
• In progress28.2%
• Closed with non-monetary relief15.1%
• Closed with monetary relief13.6%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

20.8% of CITIBANK, N.A.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about CITIBANK, N.A.'s conduct toward these consumers — see How it works.

What customers are saying

500 narratives, 2026-06-02 to 2026-07-01 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).

36.8% of these narratives mention a fraud/scam-related word ("fraud", "scam", "unauthorized", "stolen", "identity theft", "phishing") — a keyword signal in consumers' own words, not a confirmed fraud finding by CFPB or CITIBANK, N.A..

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about CITIBANK, N.A.'s conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

• Calm5.0%
• Frustrated90.0%
• Severe5.0%

Distinctive complaint themes

Narrative terms that come up disproportionately more often in CITIBANK, N.A.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

• citis 145.6x
• citicards 102.02x
• citicard 102.02x
• aadvantage 95.22x
• elite 80.77x
• citi 75.28x
• warehouse 59.51x
• depot 58.91x
• migration 46.76x
• chronology 46.76x

Where complaints go: product → issue → outcome

Last 90 days, 5,762 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response