Fidelity National Information Services, Inc. (FNIS) Complaints
fintechFidelity National Information Services, Inc. (FIS) is a publicly traded financial technology company providing core banking, payments, and capital-markets technology to banks and other financial institutions. It is headquartered in Jacksonville, Florida, traces its roots to Systematics founded in 1968 in Little Rock, AR, and took the FIS name after Fidelity National Financial acquired it in 2003.
347 Riverside Avenue, Jacksonville, FL 32202
Fidelity National Information Services, Inc. (FNIS) received 162 complaints this week, compared with an 8-week baseline average of 155.9 per week, at 1.0x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Credit reporting or other personal consumer reports (151), Checking or savings account (10), and Debt collection (1), with 100.0% of complaints answered on time this week. Among tracked fintechs by spike ratio, it ranked 1 of 8 this week, compared with an average spike ratio of 0.9 across all tracked fintechs this week.
Category average spike ratio this week (fintechs): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How Fidelity National Information Services, Inc. (FNIS)'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
2.5% of Fidelity National Information Services, Inc. (FNIS)'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 11.9%). This reflects who is filing complaints, not a finding about Fidelity National Information Services, Inc. (FNIS)'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for Fidelity National Information Services, Inc. (FNIS) — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for Fidelity National Information Services, Inc. (FNIS) — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in Fidelity National Information Services, Inc. (FNIS)'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- chex 505.02x
- chexsystems 478.82x
- chexsystem 178.54x
- rtn 136.03x
- dda 68.02x
- chexsytems 55.26x
- inquirer 43.93x
- nevered 42.51x
- specialty 40.38x
- relations 34.86x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Fidelity National Information Services, Inc. (FNIS) — currently built for the highest-volume companies only. Why.