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Early Warning Services, LLC Complaints

fintech
● Near baseline

Early Warning Services, LLC is a fintech company jointly owned by Bank of America, Capital One, JPMorgan Chase, PNC Bank, Truist, U.S. Bank, and Wells Fargo. Headquartered in Scottsdale, Arizona, it operates the Zelle person-to-person payments network along with identity-verification and fraud-prevention services, including Paze and Certos, for financial institutions.

Contact

5801 N. Pima Road, Scottsdale, AZ 85250

Social & web
Official website ↗

Early Warning Services, LLC recorded 123 complaints this week, compared with an 8-week baseline average of 109.6 per week. This is 1.1x its own 8-week baseline, a status labeled Near baseline. Its top complaint products this week were Credit reporting or other personal consumer reports (102), Checking or savings account (13), and Money transfer, virtual currency, or money service (8), with 100.0% of complaints answered on time this week. It ranked 3 of 8 among tracked fintechs by spike ratio this week, compared with an average spike ratio of 1.0 across all tracked fintechs.

This week
123
8-week baseline avg/wk
109.6
Spike ratio
1.1x
Rank vs. category peers
3 of 8

Category average spike ratio this week (fintechs): 1.0x — see the full category ranking.

12-week complaint volume

Week 1 of 12: 112 Week 2 of 12: 87 Week 3 of 12: 123 Week 4 of 12: 122 Week 5 of 12: 83 Week 6 of 12: 95 Week 7 of 12: 104 Week 8 of 12: 115 Week 9 of 12: 106 Week 10 of 12: 143 Week 11 of 12: 116 Week 12 of 12: 123

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Spike ratio across tracked runs

Run 1 of 9: 1.0x Run 2 of 9: 0.7x Run 3 of 9: 1.0x Run 4 of 9: 0.9x Run 5 of 9: 1.1x Run 6 of 9: 1.1x Run 7 of 9: 1.3x Run 8 of 9: 1.1x Run 9 of 9: 0.5x

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

Responsiveness & resolution this week

Answered on time
100.0%
Public response rate

How Early Warning Services, LLC's complaints were resolved this week:

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

5.7% of Early Warning Services, LLC's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 12.2%). This reflects who is filing complaints, not a finding about Early Warning Services, LLC's conduct toward these consumers — see How it works.

What customers are saying

24 narratives, 2026-06-02 to 2026-07-01 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).

70.8% of these narratives mention a fraud/scam-related word ("fraud", "scam", "unauthorized", "stolen", "identity theft", "phishing") — a keyword signal in consumers' own words, not a confirmed fraud finding by CFPB or Early Warning Services, LLC.

zellemoneyconsumeridentitypaymentreportreportingfinancialewsaccountsfraudulentfraudtransactionfundsimmediatefcraaddressnetworkpersoninaccuratedatabaseriskblockcontactfollowingtheftblockedassociatedexplanationdespitetransactionscentralizedprofilefiledisputeverificationnameconfirmedcfpballowed
Exact counts
#WordMentions
1zelle71
2money23
3consumer21
4identity21
5payment20
6report16
7reporting16
8financial16
9ews16
10accounts16
11fraudulent16
12fraud14
13transaction13
14funds11
15immediate11
16fcra11
17address11
18network11
19person11
20inaccurate10
21database10
22risk10
23block10
24contact9
25following9
26theft9
27blocked9
28associated8
29explanation8
30despite8
31transactions8
32centralized8
33profile8
34file7
35dispute7
36verification7
37name7
38confirmed7
39cfpb7
40allowed7

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about Early Warning Services, LLC's conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

Distinctive complaint themes

Narrative terms that come up disproportionately more often in Early Warning Services, LLC's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

Where complaints go: product → issue → outcome

Last 90 days, 1,412 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

ProductIssueComplaints
Credit reporting or other personal consumer reportsIncorrect information on your report670
Credit reporting or other personal consumer reportsImproper use of your report254
Credit reporting or other personal consumer reportsOther165
Checking or savings accountOpening an account116
Money transfer, virtual currency, or money serviceFraud or scam58
Money transfer, virtual currency, or money serviceOther50
Money transfer, virtual currency, or money serviceOther transaction problem44
Checking or savings accountManaging an account25
Checking or savings accountOther23
OtherOther3
Debt collectionWritten notification about debt3
Debt collectionTook or threatened to take negative or legal action1

Issue → Company response

IssueResponseComplaints
Incorrect information on your reportClosed with explanation670
Improper use of your reportClosed with explanation254
OtherOther241
Opening an accountClosed with explanation116
Fraud or scamClosed with explanation58
Other transaction problemClosed with explanation44
Managing an accountClosed with explanation25
Written notification about debtClosed with explanation3
Took or threatened to take negative or legal actionClosed with explanation1