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Early Warning Services, LLC Complaints

fintech
● Near baseline

Early Warning Services, LLC is a fintech company jointly owned by Bank of America, Capital One, JPMorgan Chase, PNC Bank, Truist, U.S. Bank, and Wells Fargo. Headquartered in Scottsdale, Arizona, it operates the Zelle person-to-person payments network along with identity-verification and fraud-prevention services, including Paze and Certos, for financial institutions.

Contact

5801 N. Pima Road, Scottsdale, AZ 85250

Social & web
Official website ↗

Early Warning Services, LLC received 113 complaints this week, compared with an 8-week baseline average of 109.6 per week, or 1.0x its own baseline, a status labeled Near baseline. Top complaint products this week were Credit reporting or other personal consumer reports (90), Checking or savings account (15), and Money transfer, virtual currency, or money service (8), with 100.0% of complaints answered on time this week. Among tracked fintechs it ranked 2 of 8 by spike ratio, compared with an average spike ratio of 0.9 across all tracked fintechs this week.

This week
113
8-week baseline avg/wk
109.6
Spike ratio
1.0x
Rank vs. category peers
2 of 8

Category average spike ratio this week (fintechs): 0.9x — see the full category ranking.

12-week complaint volume

Week 1 of 12: 88 Week 2 of 12: 122 Week 3 of 12: 114 Week 4 of 12: 90 Week 5 of 12: 93 Week 6 of 12: 100 Week 7 of 12: 116 Week 8 of 12: 117 Week 9 of 12: 101 Week 10 of 12: 143 Week 11 of 12: 122 Week 12 of 12: 113

Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).

Spike ratio across tracked runs

Run 1 of 9: 1.0x Run 2 of 9: 0.7x Run 3 of 9: 1.0x Run 4 of 9: 0.9x Run 5 of 9: 1.1x Run 6 of 9: 1.1x Run 7 of 9: 1.3x Run 8 of 9: 1.1x Run 9 of 9: 0.5x

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

Responsiveness & resolution this week

Answered on time
100.0%
Public response rate
—

How Early Warning Services, LLC's complaints were resolved this week:

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

6.2% of Early Warning Services, LLC's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 11.9%). This reflects who is filing complaints, not a finding about Early Warning Services, LLC's conduct toward these consumers — see How it works.

What customers are saying

Narrative word cloud not yet generated for Early Warning Services, LLC — currently built for the highest-volume companies only. Why.

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about Early Warning Services, LLC's conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

Distinctive complaint themes

Narrative terms that come up disproportionately more often in Early Warning Services, LLC's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

Where complaints go: product → issue → outcome

Last 90 days, 1,409 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

ProductIssueComplaints
Credit reporting or other personal consumer reportsIncorrect information on your report668
Credit reporting or other personal consumer reportsImproper use of your report259
Credit reporting or other personal consumer reportsOther157
Checking or savings accountOpening an account115
Money transfer, virtual currency, or money serviceFraud or scam59
Money transfer, virtual currency, or money serviceOther50
Money transfer, virtual currency, or money serviceOther transaction problem44
Checking or savings accountManaging an account26
Checking or savings accountOther24
OtherOther3
Debt collectionWritten notification about debt3
Debt collectionTook or threatened to take negative or legal action1

Issue → Company response

IssueResponseComplaints
Incorrect information on your reportClosed with explanation668
Improper use of your reportClosed with explanation259
OtherOther234
Opening an accountClosed with explanation115
Fraud or scamClosed with explanation59
Other transaction problemClosed with explanation44
Managing an accountClosed with explanation26
Written notification about debtClosed with explanation3
Took or threatened to take negative or legal actionClosed with explanation1