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WELLS FARGO & COMPANY had 400 complaints this week, compared with an 8-week baseline average per week of 408.9, or 1.0x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Checking or savings account (189), Credit card (75), and Credit reporting or other personal consumer reports (50). Complaints answered on time this week were 100.0%, while 2.2% across 174394 total complaints ever filed received an untimely response. It ranked 8 of 14 among banks by spike ratio, compared with an average spike ratio of 0.9 across all tracked banks this week.

Category average spike ratio this week (banks): 0.9x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

• Checking or savings account189
• Credit card75
• Credit reporting or other personal consumer reports50
• Money transfer, virtual currency, or money service31
• Mortgage24

Responsiveness & resolution this week

How WELLS FARGO & COMPANY's complaints were resolved this week:

• In progress52.8%
• Closed with explanation39.2%
• Closed with monetary relief4.5%
• Closed with non-monetary relief3.5%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

18.0% of WELLS FARGO & COMPANY's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 19.6%). This reflects who is filing complaints, not a finding about WELLS FARGO & COMPANY's conduct toward these consumers — see How it works.

What customers are saying

Narrative word cloud not yet generated for WELLS FARGO & COMPANY — currently built for the highest-volume companies only. Why.

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about WELLS FARGO & COMPANY's conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

• Calm40.0%
• Frustrated60.0%
• Severe0.0%

Distinctive complaint themes

Narrative terms that come up disproportionately more often in WELLS FARGO & COMPANY's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

• impersonation 178.54x
• spoofing 89.27x
• exclusively 80.77x
• determinations 72.27x
• geographic 63.77x
• wfbna 59.51x
• conversion 51.01x
• xxxxwells 51.01x
• sophisticated 49.59x
• adequacy 46.76x

Where complaints go: product → issue → outcome

Last 90 days, 5,270 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response