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WELLS FARGO & COMPANY recorded 422 complaints this week, compared with an 8-week baseline average of 409.7 per week. This week was 1.0x its own 8-week baseline, a status labeled Near baseline, with top complaint products this week of Checking or savings account (210), Credit card (74), and Credit reporting or other personal consumer reports (61). Ranked 1 of 14 among tracked banks by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks this week. Complaints answered on time this week were 100.0%.

Category average spike ratio this week (banks): 0.8x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

• Checking or savings account210
• Credit card74
• Credit reporting or other personal consumer reports61
• Money transfer, virtual currency, or money service22
• Vehicle loan or lease22

Responsiveness & resolution this week

How WELLS FARGO & COMPANY's complaints were resolved this week:

• In progress52.6%
• Closed with explanation40.8%
• Closed with non-monetary relief3.6%
• Closed with monetary relief3.1%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

14.7% of WELLS FARGO & COMPANY's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about WELLS FARGO & COMPANY's conduct toward these consumers — see How it works.

What customers are saying

500 narratives, 2026-06-02 to 2026-07-01 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).

45.4% of these narratives mention a fraud/scam-related word ("fraud", "scam", "unauthorized", "stolen", "identity theft", "phishing") — a keyword signal in consumers' own words, not a confirmed fraud finding by CFPB or WELLS FARGO & COMPANY.

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about WELLS FARGO & COMPANY's conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

• Calm40.0%
• Frustrated60.0%
• Severe0.0%

Distinctive complaint themes

Narrative terms that come up disproportionately more often in WELLS FARGO & COMPANY's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

• impersonation 178.54x
• spoofing 89.27x
• exclusively 80.77x
• determinations 72.27x
• geographic 63.77x
• wfbna 59.51x
• conversion 51.01x
• xxxxwells 51.01x
• sophisticated 49.59x
• adequacy 46.76x

Where complaints go: product → issue → outcome

Last 90 days, 5,304 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response