U.S. BANCORP Complaints
bankU.S. Bancorp is a bank holding company headquartered in Minneapolis, Minnesota, and the parent of U.S. Bank National Association, one of the largest banks in the United States. It operates under a national bank charter originally granted in 1863 to the First National Bank of Cincinnati, one of the oldest continuously active charters in U.S. banking.
800 Nicollet Mall, Minneapolis, MN 55402
U.S. BANCORP had 148 complaints this week, compared with an 8-week baseline average of 136.3 per week, or 1.1x its own baseline, a status labeled Near baseline. Top complaint products this week were Checking or savings account (57), Credit card (50), and Credit reporting or other personal consumer reports (16), with 100.0% of complaints answered on time this week. It ranked 3 of 14 among banks by spike ratio this week, compared with an average spike ratio of 0.9 across all tracked banks this week.
Category average spike ratio this week (banks): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How U.S. BANCORP's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
16.2% of U.S. BANCORP's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 19.6%). This reflects who is filing complaints, not a finding about U.S. BANCORP's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for U.S. BANCORP — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for U.S. BANCORP — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in U.S. BANCORP's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- elan 295.44x
- smartly 123.28x
- prepaidgiftbalance 102.02x
- usbank 98.62x
- fidelity 91.4x
- elans 68.02x
- reliacard 60.93x
- altitude 51.01x
- cardmember 42.51x
- dormant 38.26x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for U.S. BANCORP — currently built for the highest-volume companies only. Why.