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JPMORGAN CHASE & CO. had 489 complaints this week, compared with an 8-week baseline average of 491.2 per week, or 1.0x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Checking or savings account (197), Credit card (139), and Credit reporting or other personal consumer reports (78), with 100.0% of complaints answered on time this week. It ranked 7 of 14 among banks by spike ratio, compared with an average spike ratio of 0.9 across all tracked banks this week.

Category average spike ratio this week (banks): 0.9x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

• Checking or savings account197
• Credit card139
• Credit reporting or other personal consumer reports78
• Money transfer, virtual currency, or money service25
• Mortgage21

Responsiveness & resolution this week

How JPMORGAN CHASE & CO.'s complaints were resolved this week:

• Closed with explanation60.5%
• In progress27.0%
• Closed with monetary relief8.2%
• Closed with non-monetary relief4.3%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

13.5% of JPMORGAN CHASE & CO.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 19.6%). This reflects who is filing complaints, not a finding about JPMORGAN CHASE & CO.'s conduct toward these consumers — see How it works.

What customers are saying

Narrative word cloud not yet generated for JPMORGAN CHASE & CO. — currently built for the highest-volume companies only. Why.

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about JPMORGAN CHASE & CO.'s conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

• Calm25.0%
• Frustrated70.0%
• Severe5.0%

Distinctive complaint themes

Narrative terms that come up disproportionately more often in JPMORGAN CHASE & CO.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

• sapphire 126.47x
• impersonation 104.15x
• inventory 59.51x
• itinerary 59.51x
• exclusively 51.01x
• distinction 46.76x
• determinations 46.76x
• reconsideration 46.05x
• sophisticated 42.51x
• booking 37.73x

Where complaints go: product → issue → outcome

Last 90 days, 6,317 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response