BARCLAYS BANK DELAWARE Complaints
bankBarclays Bank Delaware is the U.S. consumer-banking subsidiary of Barclays PLC, a UK-based global bank headquartered in Wilmington, Delaware. It issues co-branded and private-label credit cards for retail, travel, and entertainment partners, as well as online savings accounts and CDs.
125 South West Street, Wilmington, DE 19801
BARCLAYS BANK DELAWARE recorded 84 complaints this week, compared with an 8-week baseline average of 102.0 per week, or 0.8x its own 8-week baseline, a status labeled Near baseline. Its top complaint products this week were Credit card (50), Credit reporting or other personal consumer reports (24), and Debt collection (8), and 100.0% of complaints were answered on time this week. It ranked 9 of 14 among banks by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How BARCLAYS BANK DELAWARE's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
17.9% of BARCLAYS BANK DELAWARE's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about BARCLAYS BANK DELAWARE's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for BARCLAYS BANK DELAWARE — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for BARCLAYS BANK DELAWARE — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in BARCLAYS BANK DELAWARE's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- jetblue 175.71x
- jet 174.29x
- barclay 170.51x
- brclysbankde 161.54x
- elite 123.28x
- barclaycard 99.9x
- aviator 95.65x
- priceline 72.27x
- barclaysxxxx 68.02x
- presentation 52.07x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for BARCLAYS BANK DELAWARE — currently built for the highest-volume companies only. Why.