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BANK OF AMERICA, NATIONAL ASSOCIATION recorded 440 complaints this week, compared with an 8-week baseline average of 462.3 per week. This week was 1.0x its own 8-week baseline, with a status label of Near baseline. Among tracked banks, it ranked 3 of 14 by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks. Its top complaint products this week were Checking or savings account (183), Credit card (133), and Credit reporting or other personal consumer reports (70), and 100.0% of complaints were answered on time this week.

Category average spike ratio this week (banks): 0.8x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

• Checking or savings account183
• Credit card133
• Credit reporting or other personal consumer reports70
• Debt collection21
• Money transfer, virtual currency, or money service19

Responsiveness & resolution this week

How BANK OF AMERICA, NATIONAL ASSOCIATION's complaints were resolved this week:

• In progress88.9%
• Closed with explanation9.5%
• Closed with monetary relief1.4%
• Closed with non-monetary relief0.2%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

13.6% of BANK OF AMERICA, NATIONAL ASSOCIATION's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about BANK OF AMERICA, NATIONAL ASSOCIATION's conduct toward these consumers — see How it works.

What customers are saying

500 narratives, 2026-06-02 to 2026-07-01 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).

47.8% of these narratives mention a fraud/scam-related word ("fraud", "scam", "unauthorized", "stolen", "identity theft", "phishing") — a keyword signal in consumers' own words, not a confirmed fraud finding by CFPB or BANK OF AMERICA, NATIONAL ASSOCIATION.

Consumer language tone

A sample of 20 of 20 recent narratives, classified by tone. This reflects language patterns in what consumers wrote — it is not a finding about BANK OF AMERICA, NATIONAL ASSOCIATION's conduct, not a clinical or validated sentiment measurement, and not a company ranking (see How it works).

• Calm10.0%
• Frustrated85.0%
• Severe5.0%

Distinctive complaint themes

Narrative terms that come up disproportionately more often in BANK OF AMERICA, NATIONAL ASSOCIATION's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.

• impersonation 93.52x
• boas 55.26x
• determinations 55.26x
• reconsideration 51.01x
• chronology 46.76x
• nbank 42.51x
• sophisticated 41.09x
• impersonated 40.38x
• bofa 36.93x
• boa 35.34x

Where complaints go: product → issue → outcome

Last 90 days, 5,962 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response