PNC Bank N.A. Complaints
bankPNC Bank, N.A. is a national bank and the primary banking subsidiary of The PNC Financial Services Group, Inc., one of the largest diversified financial-services companies in the United States. It is headquartered in Pittsburgh, Pennsylvania, at The Tower at PNC Plaza, and was formed in 1983 through the merger of Pittsburgh National Corporation and Provident National Corporation, whose roots trace to the 1800s.
The Tower at PNC Plaza, 300 Fifth Avenue, Pittsburgh, PA 15222
PNC Bank N.A. recorded 68 complaints this week, compared with an 8-week baseline average of 80.2 per week. This week was 0.8x its own 8-week baseline, for a status of Near baseline. Its top complaint products this week were Checking or savings account (43), Money transfer, virtual currency, or money service (7), and Credit reporting or other personal consumer reports (6), and 100.0% of complaints were answered on time this week. Among tracked banks, it ranked 7 of 14 by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks this week.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How PNC Bank N.A.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
14.7% of PNC Bank N.A.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about PNC Bank N.A.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for PNC Bank N.A. — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for PNC Bank N.A. — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in PNC Bank N.A.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- xxxxpnc 42.51x
- conversion 40.38x
- impersonation 29.76x
- dispensed 29.76x
- occ 24.8x
- relations 23.81x
- heloc 17.98x
- provisional 17.35x
- withholding 17.0x
- tellers 17.0x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for PNC Bank N.A. — currently built for the highest-volume companies only. Why.