GOLDMAN SACHS BANK USA Complaints
bankGoldman Sachs Bank USA is the U.S. banking subsidiary of The Goldman Sachs Group, Inc., a global investment banking, securities, and investment management firm tracing its founding to 1869 in New York City. It is headquartered at 200 West Street in Lower Manhattan, New York City, and operates the Marcus by Goldman Sachs online consumer banking brand.
200 West Street, New York, NY 10282
GOLDMAN SACHS BANK USA had 74 complaints this week, compared with an 8-week baseline average of 115.2 per week, or 0.6x its own baseline, a standing labeled Near baseline. Top complaint products this week were Credit card (48), Credit reporting or other personal consumer reports (13), and Checking or savings account (9). Complaints answered on time this week were 100.0%. It ranked 13 of 14 among banks by spike ratio, compared with an average spike ratio of 0.9 across all tracked banks this week.
Category average spike ratio this week (banks): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How GOLDMAN SACHS BANK USA's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
18.9% of GOLDMAN SACHS BANK USA's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 19.6%). This reflects who is filing complaints, not a finding about GOLDMAN SACHS BANK USA's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for GOLDMAN SACHS BANK USA — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for GOLDMAN SACHS BANK USA — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in GOLDMAN SACHS BANK USA's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- apple 357.08x
- marcus 255.06x
- apples 182.79x
- sach 136.03x
- sacks 102.02x
- applecard 89.27x
- cds 80.77x
- sacs 72.27x
- determinations 51.01x
- matured 43.93x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for GOLDMAN SACHS BANK USA — currently built for the highest-volume companies only. Why.