UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints
bankUNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) is a member-owned financial-services association serving current and former U.S. military members and their families. Founded in 1922 in San Antonio, Texas, by a group of U.S. Army officers seeking auto insurance, it is headquartered at 9800 Fredericksburg Road, San Antonio, Texas, and offers insurance, banking, investment, and retirement products through its member organization and affiliated companies.
9800 Fredericksburg Road, San Antonio, TX 78288
UNITED SERVICES AUTOMOBILE ASSOCIATION recorded 52 complaints this week, compared with an 8-week baseline average of 65.2 per week. This week was 0.8x its own 8-week baseline, a level labeled Near baseline. It ranked 10 of 14 among tracked banks by spike ratio, matching the average spike ratio of 0.8 across all tracked banks this week. Its top complaint products this week were Checking or savings account (33), Credit reporting or other personal consumer reports (6), and Credit card (4), with 100.0% of complaints answered on time this week.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
8 recorded runs, 2026-07-14 through 2026-09-01 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How UNITED SERVICES AUTOMOBILE ASSOCIATION's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
34.6% of UNITED SERVICES AUTOMOBILE ASSOCIATION's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about UNITED SERVICES AUTOMOBILE ASSOCIATION's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for UNITED SERVICES AUTOMOBILE ASSOCIATION — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for UNITED SERVICES AUTOMOBILE ASSOCIATION — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in UNITED SERVICES AUTOMOBILE ASSOCIATION's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- usaas 667.41x
- usaa 405.48x
- ussa 114.78x
- ceos 102.02x
- fsb 99.9x
- impersonation 82.89x
- spoofing 63.77x
- depository 39.68x
- sophisticated 35.42x
- imposter 31.88x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for UNITED SERVICES AUTOMOBILE ASSOCIATION — currently built for the highest-volume companies only. Why.