AMERICAN EXPRESS COMPANY Complaints
bankAmerican Express Company is a global financial services corporation known for charge cards, credit cards, and travel-related services. Headquartered in New York City, it was founded in 1850 in Buffalo, New York, through the merger of three express-mail companies by Henry Wells, William Fargo, and John Butterfield.
200 Vesey Street, New York, NY 10285-3106
AMERICAN EXPRESS COMPANY recorded 196 complaints this week, compared with an 8-week baseline average of 210.0 per week. This week was 0.9x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Credit card (104), Credit reporting or other personal consumer reports (58), and Debt collection (20), with 100.0% of complaints answered on time this week. Ranked 4 of 14 among banks by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks this week.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How AMERICAN EXPRESS COMPANY's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
13.8% of AMERICAN EXPRESS COMPANY's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about AMERICAN EXPRESS COMPANY's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for AMERICAN EXPRESS COMPANY — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for AMERICAN EXPRESS COMPANY — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in AMERICAN EXPRESS COMPANY's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- amexs 408.1x
- cardmember 114.78x
- amex 108.14x
- exclusively 85.02x
- bookings 76.52x
- delta 72.27x
- unusable 69.43x
- downgrade 68.02x
- itinerary 68.02x
- booking 63.23x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for AMERICAN EXPRESS COMPANY — currently built for the highest-volume companies only. Why.