I.C. System, Inc. Complaints
debt collectorI.C. System, Inc. is a third-party debt-collection agency (accounts receivable management) serving healthcare providers, financial institutions, utilities, and other businesses nationwide. Headquartered in St. Paul, Minnesota, it is a privately/family-owned company founded in 1938.
444 Highway 96 East, St. Paul, MN 55127-2557
I.C. System, Inc. recorded 155 complaints this week, compared with an 8-week baseline average of 157.0 per week, or 1.0x its own 8-week baseline, a standing labeled Near baseline. Top complaint products this week were Debt collection (126) and Credit reporting or other personal consumer reports (29), and 100.0% of complaints were answered on time this week. Among debt collectors by spike ratio, it ranked 3 of 7 this week, compared with an average spike ratio of 0.9 across all tracked debt collectors this week.
Category average spike ratio this week (debt collectors): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How I.C. System, Inc.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
3.2% of I.C. System, Inc.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 3.3%). This reflects who is filing complaints, not a finding about I.C. System, Inc.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for I.C. System, Inc. — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for I.C. System, Inc. — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in I.C. System, Inc.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- att 46.76x
- spectrum 38.26x
- 'certified 34.01x
- advisable 19.84x
- crossed 18.42x
- computed 18.42x
- repository 18.42x
- licensed 17.99x
- forbids 17.85x
- pet 17.0x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for I.C. System, Inc. — currently built for the highest-volume companies only. Why.