DISCOVER BANK Complaints
bankDiscover Bank was a Delaware state-chartered bank best known for issuing the Discover credit card, with its charter in Greenwood, Delaware and its operating headquarters in Riverwoods, Illinois. Tracing to Sears' 1985 acquisition of Greenwood Trust Company and the 1986 launch of the Discover Card as one of the first cards with cash-back rewards and no annual fee, it merged into Capital One, National Association on May 18, 2025, following Capital One's acquisition of Discover Financial Services, and now operates as a brand under Capital One.
DISCOVER BANK recorded 0 consumer complaints this week, compared with an 8-week baseline average of 0.0 per week. Its status is labeled as No baseline, with no computable baseline comparison this week and no product breakdown available. Across all tracked banks, the average spike ratio this week is 0.9.
Category average spike ratio this week (banks): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Top complaint products this week
No product breakdown for this week — check back after the next build.
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
Narrative word cloud not yet generated for DISCOVER BANK — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for DISCOVER BANK — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in DISCOVER BANK's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- discoverc 68.02x
- discoverbank 59.51x
- xxxxdiscover 46.76x
- ndiscover 46.76x
- discovercard 27.63x
- rebuttal 25.51x
- packages 23.38x
- conversion 23.38x
- cardmember 22.67x
- shipment 22.32x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for DISCOVER BANK — currently built for the highest-volume companies only. Why.