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Totals include every company CFPB tracks in North Carolina, not just this site's roster — see How it works.

12-week complaint volume

Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).

Top companies this week

Credit bureaus (TransUnion, Equifax, Experian) are excluded from this list — they outrank every other company by roughly 25x in every state, same reason they're excluded from the main leaderboard. See How it works.

• LEXISNEXIS43
• CL Holdings LLC27
• ENCORE CAPITAL GROUP INC.25
• CITIBANK, N.A.19
• BANK OF AMERICA, NATIONAL ASSOCIATION18
• Block, Inc.18
• Portfolio Recovery Associates, LLC18
• CAPITAL ONE FINANCIAL CORPORATION17

Top complaint products this week

• Credit reporting or other personal consumer reports5,143
• Debt collection224
• Checking or savings account69
• Credit card65
• Mortgage34

Responsiveness & resolution this week

How North Carolina's complaints were resolved this week:

• In progress61.8%
• Closed with explanation32.6%
• Closed with non-monetary relief5.2%
• Closed with monetary relief0.2%
• Untimely response0.2%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

2.2% of North Carolina's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household. This reflects who is filing complaints, not a finding about any company's conduct — see How it works.

See every other tracked state, or the main bank & fintech leaderboard for the site's primary ranking.