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Totals include every company CFPB tracks in New York, not just this site's roster — see How it works.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Top companies this week

Credit bureaus (TransUnion, Equifax, Experian) are excluded from this list — they outrank every other company by roughly 25x in every state, same reason they're excluded from the main leaderboard. See How it works.

• JPMORGAN CHASE & CO.62
• CAPITAL ONE FINANCIAL CORPORATION60
• LEXISNEXIS39
• BANK OF AMERICA, NATIONAL ASSOCIATION38
• CITIBANK, N.A.36
• Fidelity National Information Services, Inc. (FNIS)25
• Resurgent Capital Services L.P.25
• CL Holdings LLC24

Top complaint products this week

• Credit reporting or other personal consumer reports7,418
• Debt collection209
• Credit card145
• Checking or savings account121
• Money transfer, virtual currency, or money service37

Responsiveness & resolution this week

How New York's complaints were resolved this week:

• In progress66.3%
• Closed with explanation28.9%
• Closed with non-monetary relief4.4%
• Closed with monetary relief0.3%
• Untimely response0.0%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

1.3% of New York's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household. This reflects who is filing complaints, not a finding about any company's conduct — see How it works.

See every other tracked state, or the main bank & fintech leaderboard for the site's primary ranking.