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Totals include every company CFPB tracks in Illinois, not just this site's roster — see How it works.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Top companies this week

Credit bureaus (TransUnion, Equifax, Experian) are excluded from this list — they outrank every other company by roughly 25x in every state, same reason they're excluded from the main leaderboard. See How it works.

• LEXISNEXIS61
• CAPITAL ONE FINANCIAL CORPORATION26
• Resurgent Capital Services L.P.26
• Portfolio Recovery Associates, LLC22
• CL Holdings LLC21
• JPMORGAN CHASE & CO.21
• CITIBANK, N.A.19
• LCI Acquisition Inc.19

Top complaint products this week

• Credit reporting or other personal consumer reports6,149
• Debt collection131
• Checking or savings account69
• Credit card59
• Money transfer, virtual currency, or money service18

Responsiveness & resolution this week

How Illinois's complaints were resolved this week:

• In progress64.2%
• Closed with explanation30.4%
• Closed with non-monetary relief5.2%
• Closed with monetary relief0.1%
• Untimely response0.1%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

1.3% of Illinois's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household. This reflects who is filing complaints, not a finding about any company's conduct — see How it works.

See every other tracked state, or the main bank & fintech leaderboard for the site's primary ranking.