TRANSUNION INTERMEDIATE HOLDINGS, INC. Complaints
credit bureauTransUnion Intermediate Holdings, Inc. is a publicly traded consumer credit reporting agency headquartered in Chicago, Illinois, and one of the three major U.S. credit bureaus alongside Equifax and Experian. It was founded in 1968 as a holding company related to Union Tank Car Company and entered the credit-reporting business in 1969.
555 West Adams, Chicago, IL 60661
Factual synopsis requested — generating it via the required Muse Spark pipeline.Draft received — now verifying it meets the factual accuracy requirements.Basic checks look good — running the full verification suite.TRANSUNION INTERMEDIATE HOLDINGS, INC. received 56748 complaints this week, compared with an 8-week baseline average of 49869.2 per week. This week was 1.1x its own 8-week baseline, a status labeled Near baseline. Its top complaint products this week were Credit reporting or other personal consumer reports (56573), Debt collection (126), and Credit card (37), with 100.0% of complaints answered on time. Among tracked credit bureaus, it ranked 1 of 3 by spike ratio, compared with an average spike ratio of 1.1 across all tracked credit bureaus this week.
Category average spike ratio this week (credit bureaus): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
How TRANSUNION INTERMEDIATE HOLDINGS, INC.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
1.1% of TRANSUNION INTERMEDIATE HOLDINGS, INC.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 1.2%). This reflects who is filing complaints, not a finding about TRANSUNION INTERMEDIATE HOLDINGS, INC.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for TRANSUNION INTERMEDIATE HOLDINGS, INC. — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for TRANSUNION INTERMEDIATE HOLDINGS, INC. — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in TRANSUNION INTERMEDIATE HOLDINGS, INC.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- mely 144.53x
- heisted 61.64x
- genuineness 51.01x
- remissness 51.01x
- misclassify 42.51x
- tiefficiency 42.51x
- permissions 27.63x
- contain 26.24x
- nearby 17.0x
- entitled 16.07x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for TRANSUNION INTERMEDIATE HOLDINGS, INC. — currently built for the highest-volume companies only. Why.