STATE EMPLOYEES CREDIT UNION Complaints
credit unionState Employees Credit Union, commonly known as SECU, is a member-owned, not-for-profit financial cooperative headquartered in Raleigh, North Carolina, with branches in all 100 North Carolina counties. Founded in 1937, it is the second-largest natural-member credit union in the United States by both assets and membership, serving several million members.
Writing your neutral synopsis via the required pipeline — generating now.Confirmed the required model and guards — running the generation now.STATE EMPLOYEES CREDIT UNION had 0 complaints this week, compared with an 8-week baseline average per week of 0.0, with no computable baseline this week and a status label of No baseline. No product breakdown is available for this week. Across 2004 total complaints ever filed, 1.5% received an untimely response. Across all tracked credit unions this week, the average spike ratio was 1.1.
Category average spike ratio this week (credit unions): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
5 recorded runs, 2026-07-14 through 2026-08-11 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
No product breakdown for this week — check back after the next build.
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
Narrative word cloud not yet generated for STATE EMPLOYEES CREDIT UNION — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for STATE EMPLOYEES CREDIT UNION — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in STATE EMPLOYEES CREDIT UNION's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 647 narratives, not a finding about the cause of any complaint.
- secu 1261.5x
- ncsecu 670.17x
- secus 315.38x
- statecu 197.11x
- north 110.38x
- carolina 100.35x
- cred 52.56x
- salary 24.09x
- penalized 16.51x
- employee 14.67x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for STATE EMPLOYEES CREDIT UNION — currently built for the highest-volume companies only. Why.