MOHELA Complaints
loan servicerMOHELA (Higher Education Loan Authority of the State of Missouri) is a nonprofit, state-created servicer of federal and private student loans, established in 1981 by the Missouri General Assembly. It is headquartered in Chesterfield, Missouri, with an operating center in Columbia, Missouri, and is one of the largest servicers of federal student loans in the U.S., having taken on a large share of Navient's federal loan-servicing accounts in 2024.
633 Spirit Drive, Chesterfield, MO 63005-1243
Category average spike ratio this week (loan servicers): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How MOHELA's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
9.9% of MOHELA's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 13.3%). This reflects who is filing complaints, not a finding about MOHELA's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for MOHELA — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for MOHELA — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in MOHELA's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- paye 191.29x
- pslf 177.38x
- idr 163.13x
- ibr 145.95x
- fsa 131.78x
- forbearances 125.4x
- studentaid 119.03x
- recertification 113.36x
- buyback 111.38x
- capitalization 110.53x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for MOHELA — currently built for the highest-volume companies only. Why.