LEXISNEXIS Complaints
data resellerLexisNexis Risk Solutions is a data analytics and risk-management company within the Risk segment of RELX, a UK-based multinational information and analytics group. It provides data services used in industries including insurance, financial services, and government and law enforcement, and is headquartered in Alpharetta, Georgia.
1000 Alderman Drive, Alpharetta, GA 30005
LEXISNEXIS received 817 complaints this week, versus an 8-week baseline average of 669.5 per week, or 1.2x its own baseline, for a status label of Elevated. Its top complaint product this week was Credit reporting or other personal consumer reports (817), and 99.9% of complaints this week were answered on time. Across 65742 total complaints ever filed, 1.0% received an untimely response. Among consumer-report resellers ranked by spike ratio this week, it ranked 3 of 5, compared with an average spike ratio of 1.1 across all tracked consumer-report resellers.
Category average spike ratio this week (data resellers): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How LEXISNEXIS's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
2.3% of LEXISNEXIS's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 0.9%). This reflects who is filing complaints, not a finding about LEXISNEXIS's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for LEXISNEXIS — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for LEXISNEXIS — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in LEXISNEXIS's complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- invasion 322.01x
- instability 320.95x
- convey 285.29x
- marital 255.06x
- nrs 161.54x
- disciplinary 158.7x
- nexis 149.85x
- implementation 146.36x
- lexis 136.03x
- fla 110.53x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for LEXISNEXIS — currently built for the highest-volume companies only. Why.