EQUIFAX, INC. Complaints
credit bureauEquifax, Inc. is a publicly traded consumer credit reporting agency headquartered in Atlanta, Georgia, and one of the three major U.S. credit bureaus alongside TransUnion and Experian. It was founded in Atlanta in 1899 as the Retail Credit Company and renamed Equifax in 1975.
1550 Peachtree Street NW, Atlanta, GA 30309
EQUIFAX, INC. received 41883 complaints this week, compared with an 8-week baseline average of 41280.9 per week, or 1.0x its own 8-week baseline, a status labeled Near baseline. Its top complaint products this week were Credit reporting or other personal consumer reports (41782), Debt collection (73), and Credit card (18), with 100.0% of complaints answered on time this week. Among tracked credit bureaus, it ranked 3 of 3 by spike ratio, compared with an average spike ratio of 1.1 across all tracked credit bureaus this week.
Category average spike ratio this week (credit bureaus): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
How EQUIFAX, INC.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
1.3% of EQUIFAX, INC.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 1.2%). This reflects who is filing complaints, not a finding about EQUIFAX, INC.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for EQUIFAX, INC. — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for EQUIFAX, INC. — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in EQUIFAX, INC.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- mely 93.52x
- heisted 23.38x
- verifiability 18.07x
- superficial 14.88x
- exposing 13.46x
- independently 12.75x
- contain 12.37x
- materially 12.26x
- fields 11.42x
- tradelines 11.01x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for EQUIFAX, INC. — currently built for the highest-volume companies only. Why.