CBC Companies, Inc. Complaints
data resellerCBC Companies, Inc. is a specialty consumer-reporting and credit and identity verification holding company based in the Columbus, Ohio area with additional offices in Pittsburgh, PA, and the parent of Innovis, Factual Data, and related verification-services brands. Originally founded in 1948 as the Credit Bureau of Columbus, its mortgage-verification business operates under the Factual Data brand, while Innovis provides credit and identity verification data.
CBC Companies, Inc. recorded 170 complaints this week, compared with an 8-week baseline average of 204.8 per week. This puts this week at 0.8x its own 8-week baseline, a status labeled Near baseline. Its top complaint product this week was Credit reporting or other personal consumer reports (170), and 100.0% of complaints this week were answered on time. Among tracked consumer-report resellers, it ranked 4 of 5 by spike ratio this week, compared with an average spike ratio of 1.1 across all tracked consumer-report resellers.
Category average spike ratio this week (data resellers): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-15 through 2026-08-31 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How CBC Companies, Inc.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
1.2% of CBC Companies, Inc.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 0.9%). This reflects who is filing complaints, not a finding about CBC Companies, Inc.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for CBC Companies, Inc. — currently built for the highest-volume companies only. Why.
Consumer language tone
Tone data not yet generated for CBC Companies, Inc. — currently built for the highest-volume companies only, from an occasional standalone pull, separate from this build. Why.
Distinctive complaint themes
Narrative terms that come up disproportionately more often in CBC Companies, Inc.'s complaints than across the CFPB database as a whole (score = how many times more common here than the industry-wide baseline — see Trends & records for that baseline). A word-frequency signal from a sample of 3,000 narratives, not a finding about the cause of any complaint.
- innovis 459.11x
- pursuection 178.54x
- sting 170.04x
- reporant 163.66x
- disciplinary 126.82x
- implementation 115.38x
- nrs 97.77x
- fla 82.89x
- rosenthal 76.52x
- badly 73.91x
Where complaints go: product → issue → outcome
Complaint flow not yet generated for CBC Companies, Inc. — currently built for the highest-volume companies only. Why.